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PRIVACY POLICY

Effective as of January 1, 2020

This Privacy Policy applies to this website (“Site”) operated by Spruce Lending, Inc. (“Spruce”, “we”, or “us”). This Privacy Policy describes how we use, store, and disclose information that we obtain about you through our Site, including information that we obtain through the services that we provide through our Site.

If you have a financial product or service with us, we will use and share any information that we collect from or about you in accordance with our U.S. Consumer Privacy Notice, which offers you certain choices with respect to the use and sharing of your personal information.

PRIVACY IS OUR PRIORITY

We are committed to protecting our customers’ personal and financial information. In the course of providing financial products and services, we need to collect and maintain certain nonpublic personal information. This Privacy Statement answers some questions about what nonpublic personal information we collect, what we do with it, and how we protect it.

Spruce reserves the right, at any time, and without notice, to add to, change, modify, or update this privacy policy by posting a revised policy on this web site. If the policy is updated, the date of modification will be posted. Please visit the website regularly to be up to date with any changes to our privacy policy.

COLLECTING AND USING INFORMATION

Personally Identifiable Information We Collect

Information You Provide

We collect Personally Identifiable Information about you in various ways when you do business with us. “Personally Identifiable Information” is individually identifiable information about an individual consumer that we collect and maintain in an accessible form. In the past 12 months, we have collected consumer information regarding contact information, financial and banking information, and other Personally Identifiable Information. Examples of Personally Identifiable Information we collect and how we use them include:

  • Your Account with us: We collect from you information related to the solar system, financing, account number, credit information, name, address, phone number, and social security number. This information is used by us to accurately service your account.
  • Solar system: We collect information regarding the manufacturer, model, and number of panels, as well as the annual production, utility account number, meter reading, production registration tracking, and other information regarding the system and its performance. This is vital for us to maintain accurate information about the solar equipment.
  • Payment Information: We collect information such as your account balance information, payment history, overdraft history, delinquency status, banking information, and credit or debit card purchase information. This information is used to accurately service your account.
  • Automatic Payments: When you authorize us to make automatic payments, we store banking information necessary to effectuate those transactions. This information could include your name, address, and account number.

Third-Party Information

In some cases, we may receive certain Personally Identifiable Information from you about a third party. For example, as part of our application process, you may provide the name, email address, and personal phone number of a third party. If you submit any Personally Identifiable Information about another individual to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy.

Other Sources

We may receive information about you from other sources, such as public databases, commercially available sources, social networks, and other third parties.

How We Use Your Personally Identifiable Information

In addition to the uses identified above, we may use the Personally Identifiable Information we collect to:

  • Contact you regarding our products and services that we feel may be of interest to you;
  • Communicate with you about our Site or to inform you of any changes to our Site;
  • Provide support;
  • Maintain and improve our Site;
  • Defend our legal rights and the rights of others;
  • Efficiently maintain our business; and
  • Comply with applicable law.

How We Share Your Personally Identifiable Information

In order for us to serve your home energy needs, we rely on third-party vendors and service providers to provide support and assistance for our services and products. We may share your Personally Identifiable Information with such third parties as is necessary to help us conduct our business and provide you with the best possible services. We may contract with various third-party service providers in furtherance of this goal such as payment processors, website hosting partners, solar installers, and others.

For example, we may share your information:

  • With our accounting/banking partners to fully provide our services. The information we may share includes your name, address, phone number, email address, banking information, delinquency status, solar equipment information, and energy production data;
  • With our servicing partners in order to fulfil responsibilities related to installing and maintaining the equipment. The information we may share includes your name, address, phone number, email address, solar equipment type, and building plans;
  • To the extent that we are required to do so by law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • To establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention;
  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personally Identifiable Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personal Information;
  • To any other person or entity as part of any business or asset sale; and
  • To any other person or entity where you consent to the disclosure.

INFORMATION REGARDING COOKIES

“Cookies” are small amounts of data that a Web site can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). Cookies can note that your browser was used to visit certain sites, pages, or advertisements on a certain date.

We use cookies to enhance navigation and the functionality of our Site. You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. You can set most browsers to refuse to accept cookies, although this may affect your Internet experience.

You can also erase cookies that are already on your computer. For more information on working with cookies, consult the user manual, FAQ, or “Help” function of your specific browser.

“DO NOT TRACK” SIGNALS

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals. If you would like additional information about online tracking and various opt-out mechanisms, please see http://donottrack.us/ .

REVIEWING OR REQUESTING CHANGES TO YOUR INFORMATION

If you wish to review or request a change to your personal information, you may do so by contacting us directly through the email or phone numbers provided in the “How to Contact Us” section below.

SECURITY

We maintain commercially reasonable security measures to protect the Personally Identifiable Information we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot guarantee absolute security.

THIRD PARTY LINKS

The Site may contain links that will let you leave the Site and access another website. Except as stated herein, this Privacy Policy applies solely to Personally Identifiable Information that is acquired on this Site. We accept no responsibility or liability for these other websites.

PRIVACY REGARDING CHILDREN (CHILDREN’S ONLINE PRIVACY PROTECTION ACT)

Our Site is not intended for persons under 13 years old. If you are a parent or guardian and discover that your child has provided any personal information to us, then you may contact us at the email or mailing address noted at the end of this Privacy Policy and request that we delete that information from our system.

NOTICE TO CALIFORNIA RESIDENTS

The California Consumer Privacy Act (CCPA) requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of California residents regarding their personal information.

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that is publicly available, deidentified or aggregate information. For purposes of this “NOTICE TO CALIFORNIA RESIDENTS” section we will refer to this information as “Personal Information.”

The CCPA’s privacy rights described below do not apply to Personal Information that is collected, processed, sold, or disclosed pursuant to the federal Gramm-Leach-Bliley Act and its implementing regulations or the California Financial Information Privacy Act. Because we are subject to those laws and regulations, much of the Personal Information that we collect is exempt from the CCPA. Your choices and rights with respect to our use and sharing of that information are subject to our U.S. Consumer Privacy Notice.

The CCPA’s privacy-related rights also do not apply to certain types of Personal Information that is subject to the Federal Credit Reporting Act (FCRA). Some of our services are subject to the FCRA and, therefore, exempt from the CCPA on that basis.

Right to Know About Personal Information Collected, Disclosed, or Sold

Your Right

If you are a California resident, you have the right to request that we disclose what Personal Information we have collected about you. This right includes the right to request any or all of the following:

  1. Specific pieces of Personal Information that we have collected about you;
  2. Categories of Personal Information we have collected about you;
  3. Categories of sources from which the Personal Information was collected;
  4. Categories of Personal Information that we sold (if applicable) or disclosed for a business purpose about you;
  5. Categories of third parties to whom the Personal Information was sold (if applicable) or disclosed for a business purpose; and
  6. The business or commercial purpose for collecting or, if applicable, selling Personal Information.

The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

How to Submit a Request to Know

You may submit a request to know through our interactive webform or by calling us at 844-225-8682. You also may submit a request to know by emailing us at privacy@sprucefinance.com.

Our Process for Verifying a Request to Know

If we determine that your request is subject to an exemption, we will notify you of our determination. If we determine that your request is not subject to an exemption, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.

We will verify your identity as follows:

Request to Know Categories of Personal Information: We will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.

Request to Know Specific Pieces of Personal Information: We will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable the purpose of verifying identities. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

Collection of Personal Information

The following table presents the categories of Personal Information that we have collected, the categories of sources from which that information was collected, and the categories of third parties with whom we shared that Personal Information for the 12 months preceding the Effective Date of this Privacy Policy.

Categories of Personal Information Collected Categories of Sources from which Personal Information was Collected Business or Commercial Purpose for the Collection Categories of Third Parties with whom We Share Personal Information
Name Consumer
  • Protecting against malicious, deceptive, fraudulent, or illegal activity
  • Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, or providing similar services on behalf of the business or service provider
  • Affiliates
  • Business partners
  • Internet service providers
  • Government entities
Account name
  • Consumer
  • Same as above
  • Same as above
Email address
  • Consumer
  • Same as above
  • Same as above
Postal address
  • Consumer
  • Same as above
  • Same as above
Telephone number
  • Consumer
  • Same as above
  • Same as above
Signature
  • Consumer
  • Same as above
  • Same as above
Social security number
  • Consumer
  • Same as above
  • Same as above
Driver’s license number
  • Consumer
  • Same as above
  • Same as above
Bank account number
  • Consumer
  • Same as above
  • Same as above
Credit card number
  • Consumer
  • Same as above
  • Same as above
Debit card number
  • Consumer
  • Same as above
  • Same as above
Other financial information
  • Consumer
  • Same as above
  • Same as above
Customer number
  • Consumer
  • Same as above
  • Same as above
Telephone numbers or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer
  • Consumer
  • Same as above
  • Same as above
Records of personal property
  • Consumer
  • Same as above
  • Same as above
Records of products purchased, obtained or considered
  • Consumer
  • Same as above
  • Same as above
Other commercial information
  • Consumer
  • Same as above
  • Same as above
Professional or employment-related information
  • Consumer
  • Same as above
  • Same as above
Voice recordings
  • Consumer
  • Same as above
  • Same as above
Military or veteran status
  • Consumer
  • Same as above
  • Same as above
Electronic
  • Consumer
  • Same as above
  • Same as above
Visual
  • Consumer
  • Same as above
  • Same as above

As discussed, many of these categories of Personal Information are exempt from the CCPA. Your choices and rights with respect to our use and sharing of that information are subject to our U.S. Consumer Privacy Notice.

Disclosure or Sale of Personal Information

We have not sold any Personal Information to third parties for the 12 months preceding the Effective Date of this Privacy Policy.

The following is a list of categories of Personal Information that we have disclosed to third parties for a business or commercial purpose in the 12 months preceding the Effective Date of this Privacy Policy:

  • Name, account name, postal address, telephone number, signature, social security number, driver’s license number, bank account number, credit card number, debit card number, other financial information, customer number, telephone numbers or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer, records of personal property, records of products purchased, obtained or considered, other commercial information, professional or employment-related information, voice recordings, military or veteran status, electronic, visual

We do not sell the Personal Information of minors under 16 years of age without affirmative authorization.

Right to Request Deletion of Personal Information

Your Right

If you are a California resident, you have the right to request that we delete the Personal Information about you that we have collected or maintain. However, a business is not required to comply with a request to delete if it is necessary for the business to maintain the Personal Information in order to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

How to Submit a Request to Delete

You may submit a request to delete through our interactive webform or by calling us at 844-225-8682. You also may submit a request to delete by emailing us at privacy@sprucefinance.com.

If you submit a request to delete online, you will be asked to confirm separately that you want your Personal Information deleted.

Our Process for Verifying a Request

If we determine that your request is subject to an exemption, we will notify you of our determination. If we determine that your request is not subject to an exemption, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.

We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized deletion.

We will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.

We will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable the purpose of verifying identities. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

Notice of Right to Opt-Out of Sale of Personal Information

Your Right

If you are a California resident, you have the right to direct a business that sells (or may in the future sell) your Personal Information to stop selling your Personal Information and to refrain from doing so in the future.

The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

We do not and will not sell Personal Information as it is defined in the CCPA.

Right to Non-Discrimination for the Exercise of a California Resident’s Privacy Rights

We will not discriminate against California residents if they exercise any of the rights provided in the CCPA as described in this section “Notice to California Residents.” As such, we will not deny goods or services to that California resident; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to the California resident; or suggest that the California resident will receive a different price or rate for goods or services or a different level or quality of goods or services. However, we are permitted to charge a California resident a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by the individual’s data.

Authorized Agents

California residents may use an authorized agent to submit a request to know, delete, on your behalf.

If you use an authorized agent to submit a request to know or request to delete, we may require that (1) the authorized agent provide proof of your written permission and (2) you verify your identity directly with us. These requirements do not apply if you have provided the authorized agent with a power of attorney pursuant to California Probate Code sections 4000 to 4465.

If you use an authorized agent to submit a request to opt-out of sales, you will need to provide that authorized agent with written permission to do so and submit written proof to us that the agent has been authorized to act on your behalf.

Shine the Light Law

We do not disclose personal information obtained through our Site or Services to third-parties for their direct marketing purposes. Accordingly, we have no obligations under California Civil Code § 1798.83.

HOW TO CONTACT US

To contact us for questions or concerns about our privacy policies or practices please e-mail privacy@sprucefinance.com or call 844-225-8682.