We are changing our look! On June 28, our affiliate, Solar Service Experts, LLC Spruce Power, a licensed loan servicer, became your primary contact for this loan. You will be issued a new loan ID. Check your mail for a welcome letter from Spruce Power.
WHAT IS STAYING THE SAME
Your loan term, conditions, rates, and outstanding balance are unchanged. Our Customer Service phone number will remain the same: 866-439-3211.
If you’re on direct debit/ACH, your payments will continue to process each month. Contact Spruce Power if you would if you would like to confirm your auto-debit process.
WHAT ACTIONS YOU NEED TO TAKE
Shortly, you will be redirected to the new portal for online pay. Customer Service phone number will remain the same: 866-439-3211.
You will need to create a new username and set a new password.